STORE POLICY
Because We Care
At Panda Piano, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
RETURNS POLICY
1. STRAUSS OR OTHER BRAND NEW INSTRUMENT:
1) Quality issues are found when the delivery personnel unpacked the package: FREE SHIPPING RETURNS.
2) Within 90 days after 30 days and consumer unwilling to repair it: Consumer need to pay the delivery fee , or be responsible for the delivery to the registered address of our store by yourself.
3) More than 90 days: CANNOT RETURN but can only be repaired.
2. USED PIANO OR OTHER USED INSTRUMENT:
1) Within 30 days and cannot be repaired:FREE SHIPPING RETURNS.
2) If it can be repaired but consumer unwilling to repair and ask for a return: Consumer need to pay the delivery fee , or be responsible for the delivery to the registered address of our store by yourself.
3) Paint issues: CANNOT RETURN but can only be repaired.
4) More than 30 days: CANNOT RETURN.
WARRANTY DISCLAIMER
1. All pianos sold new or used piano come with a minimum 5-years warranty,please refer to the terms of the contract for specific warranty content and scope.
2. Since the date of purchase, our company has been responsible for tuning. After the warranty period expires for five years, it can be extended for another five years at most.
3.For other product warranty details, please consult sales